Return Policy

At Value Cushions, our policy is to provide you with an easy-to-use service. If you find that your order is damaged, we will gladly fix the problem. This policy covers not only cushions, but that of all of the items sold on this web site.

When an order is received and you would like to alter or make changes on the existing products that was not on the original order, there will be a charge for further services after evaluation.

Because each product is custom made, all orders placed are final and will be made exactly as ordered according to the email confirmation that you receive.

We cannot take returns for cushions that do not fit unless it is clerical or production error. Please be certain that the cushions that you are ordering will fit your furniture. Please note that cushions are made within a half inch tolerance provided you have measured and ordered correctly.

We are unable to accept cushions, umbrella and all other item returns due to color or pattern dislike. We make every effort to allow web site visitors the ability to view fabrics prior to purchase. Fabric samples are also available upon request prior to purchasing. Since cushions are custom made, it is not possible to accept returns for this reason. Your cooperation is appreciated. It is recommended that you request fabric samples before ordering.

No cancellation of orders will be honored after 3 business days of order submission.

If there is a problem with an order, please contact us and we will respond to your request as soon as possible.

If choosing a close-out fabric, please note that quantities on the fabric are limited. If repairing or alterations are needed, there may be a chance that there will be no fabric for this. Because of the fabric issue, close-out fabrics are not covered in the warranty.

Helpful Tips :
- Do not machine wash your cushions and/or fabrics
- Close umbrellas when high winds are present
- Use caution when opening boxes with knife
- Choose the best fabric for your climate
- Be certain that the cushions will fit your furniture
- Cushions are water resistant, not water proof

Warranty Information

Value Cushions warrants quality and craftsmanship of cushions and umbrellas for a period of 6 months from the original invoice date. This warranty is limited to normal use and proper care by the purchaser. It does not include commercial use or normal fading of fabrics. Printed acrylics and printed polyester fabrics are not warranted against fading.

Value Cushions is not liable if the customer fails to use proper cleaning techniques in caring for and maintaining fabrics. For proper cleaning instructions, please refer to the instructions sent with your order or see them here.

Warranty is void if failure of the cushion or umbrella is caused by acts of nature, accident, neglect, abuse and/or failure to take reasonable care of the product. All measurements and specifications are approximate.

All products are not warranted against nature and weather. For best results, do not use umbrellas in windy conditions, and always close or remove them from tables when not in use. A bolt down deck or base should be used in conjunction with dining tables to stabilize umbrellas. Do not use umbrellas as free standing items unless properly supported. All items should be cared for properly such as proper cleaning and off-season storage.

By purchasing any item on this web site, it is assumed that you have read and understood all of our policies.